Refunds and cancellation

Last updated: 2 October 2026

The free trial

Premium starts with a 14-day free trial. Cancel at any time before it ends and you pay nothing. We email you before the trial ends so it doesn’t surprise you.

Each account and each card gets one free trial. A second trial on a card that has already had one is cancelled before you are charged.

How to cancel

• Open the grown-ups area and pass the grown-up check.
• Go to Subscription and choose to manage it.
• Cancel in the page that opens (it’s run by Stripe, our payment provider).

If you can’t get in, email hello@geewizz.kids from your sign-in address and we’ll cancel it for you.

What happens when you cancel

• During the trial: you’re never charged. Premium lasts until the trial would have ended.
• After the first payment: you keep Premium until the end of the year or month you’ve already paid for, and we don’t charge you again.

Refunds

We’ll refund a payment in full if you ask within 14 days of being charged. No questions asked. This covers a renewal you forgot about as well as a charge you didn’t expect.

After that we don’t refund part-used periods, except where:

• we charged you twice or by mistake;
• we stop providing Premium before the period you paid for ends; or
• the Australian Consumer Law gives you a right to a refund or other remedy, for example if the service has a major problem we can’t fix.

To ask, email hello@geewizz.kids from your sign-in address. Refunds go back to the card you paid with, and usually reach it in 5 to 10 business days.

Prices and tax

Prices are in US dollars and include GST or other sales tax where it applies. Your bank may charge currency conversion fees, which we can’t refund.

Your rights

This page doesn’t limit any right you have under the Australian Consumer Law.

Printed books

Printed books aren’t available yet. When they are, this page will cover them.